Mercane Wide Wheel Pro FAQ
Battery and Charging
- What is the proper way to charge the Wide Wheel Pro?
It is important to plug the Mercane Wide Wheel charger first into the wall, then connect it to the charging port of the scooter. Always ensure that the charger is properly plugged in to sustain a durable battery. Keep the charger and scooter in a dry place. The Wide Wheel Pro takes 8-9 hours to charge. Set an alarm to avoid overcharging.
- How long does it take to charge the battery fully?
The battery time depends on the remaining charge. Usually, the Wide Wheel Pro electric scooter battery gets fully charged in 8-9 hours.
- How can I extend my scooter's battery life?
Do not drain your battery fully before charging or overcharge it, as both will reduce battery life. If not using the scooter for a long time, store the Mercane Wide Wheel Pro battery at 60-80% charge.
- On a single charge, how far can the scooter go?
On a single charge, the Wide Wheel Pro scooter can cover 22-33 miles.
Speed and Performance
- What is its top speed and its dependency?
The speed depends on two factors:
- Terrain
- Rider Weight
The Mercane Wide Wheel Pro offers a top speed of 26 mph (42 km/h).
- How can I unlock a higher speed setting?
The Wide Wheel Pro offers speed adjustment functionality. Hold the Mode and Power buttons to access the higher speed settings. Adjust limits in P-settings.
- Can the Mercane Wide Wheel Pro incline the hills?
Yes, it can incline hills. However, performance varies based on battery health and rider weight. The Mercane Pro Dual Wide Wheel handles up to 30-degree inclines effectively.
Error Codes and Troubleshooting
- What do the error codes on the display mean?
Error Codes:
- E1: Throttle issue
- E2: Brakes malfunction
- E3: Controller failure
- E4: Motor issue
- How do I resolve an error code?
Inspect components like throttle, brakes, motor, or loose connections. Reset the scooter. If the issue persists, consult professionals.
Maintenance and Care
- What is the proper way of maintaining the Wide Wheel Pro?
Clean the scooter with a damp cloth to avoid water damage. Inspect brakes and tires after every ride.
Maintenance and Care
- What kind of tires does the Wide Wheel Pro have?
The Mercane Wide Wheel Pro offers solid, airless tires, designed for durability and eliminating the need for inflation.
- How do I store the scooter long-term?
To store your scooter long-term, follow these tips:
- Store the scooter in a dry, clean place, away from extreme temperatures and moisture. A shaded garage is ideal.
- Cover the scooter to protect it from UV rays to maintain its material and color.
- Ensure the battery is charged to 60–80% to preserve battery life during storage.
Features and Functions
- What is the warranty that sellers usually offer?
Sellers typically provide a 12-month warranty covering manufacturing defects. Check with your retailer for details about Mercane Wide Wheel Pro for sale warranties.
- Is the scooter water-resistant?
The Wide Wheel Pro electric scooter has an IP54 rating, providing resistance to light rain and splashes but not heavy water exposure.
- What is the weight limit for the Wide Wheel Pro?
The Wide Wheel Pro can support a maximum rider weight of 220 lbs.
Upgrades and Accessories
- Can I upgrade the battery or motors?
The Mercane Wide Wheel Pro battery or motor can be upgraded, depending on the model. Contact a professional for safe upgrades.
- What are the accessory options for the Wide Wheel Pro?
The Wide Wheel Pro accessories include additional chargers, smartphone holders for navigation, and replacement parts like brake pads and tires.
Purchasing and Delivery
- From where can I buy the Wide Wheel Pro?
You can buy the Mercane Wide Wheel Pro from various platforms, including Driders Scooters, known for durable and eco-friendly scooters.
- What is the total package of Wide Wheel Pro?
The package includes a user manual, the Mercane Pro Dual Wide Wheel with a 15Ah scooter, a charger, and assembly tools.
- What should I do after receiving a damaged scooter?
If your scooter arrives damaged, do not use it. Instead, follow these steps:
- Inspect the damage and determine if it's from delivery or manufacturing.
- Take photos, videos, or detailed descriptions as evidence of the damage.
- Check the seller's return and warranty policy and contact them with your evidence.
- If the issue is with shipping, file a claim with the courier service before their deadline.